Returns & Exchanges

In House Products

We accept returns on new, unused products only within 30 days of purchase for a full refund of purchase price minus the cost of shipping. Top and sample packs must be received intact and unopened. Yarn must return in its original skein or cone form. 

Please contact us for a RMA before returning. Customer is responsible for return shipping costs

Bespoke Orders

Please contact us if you're unhappy with your order. Every case is unique, and we treat them as such. We promise your situation will be handled in a prompt, fair and friendly manner.